Frequently Asked Questions
Find answers to our frequently asked questions below.
When are you launching in the UK?
We will be launching in the UK in April 2025. Sign up to our mailing list for exclusive offers and to be the first to know when we launch.
What's your return policy?
While we will try our best to make changes to any order, orders cannot be changed once they have been picked and/or packed. We do not offer returns for a change of mind. Please choose wisely.
What are the pots made of?
Our Willow and Slugg Ranges are made from a strong, waterproof, and lightweight polyresin-fibreglass blend. Our Bad Names range is made from wood-fired clay. Our pots can be used indoors and outdoors.
Is it safe and convenient to order pots online?
Ordering online is easy and secure. We take great care in packaging our pots to ensure they arrive safely and in perfect condition.
Are the pots handmade?
Yes! All of our pots are handmade. Products may have slight imperfections and colour variations.
What happens if my pots arrive damaged?
We’ve 100% got your back. If your pots arrive damaged, simply get in touch with us within 24 hours and we’ll either refund you or send you a replacement.
Does the delivery include unpacking, product placement, and rubbish removal?
No, The Balcony Garden nor any third-party courier service is responsible for unpacking, product placement or rubbish removal.
How is my order packaged?
Depending on the size of your order it will arrive in boxes or on a pallet.
Where do you ship to?
We ship to 90% of the United Kingdom.
How do I 'pot-up' my plants?
It’s super easy. Simply follow these instructions.
Can they be used indoors and out?
Yes, all of our pots have been tested in many weather conditions and are suitable for use outdoors in rain, hail, sun or snow. They also look great indoors.
How do I stop water leaking out the base of the pot?
If you’re using your pots inside and don’t want any water run-off; the best solution is to purchase some pot trays from your local hardware store or nursery. Remove your plant to water and place it back in the decorative pot once dry.
Do they have drainage holes?
Each Willow Range pot comes with 2 x 30mm drainage holes. This ensures your plants will never sit in wet feet. Each Bad Names Range pot comes with drainage holes.
Are they waterproof?
Our entire range of pots are not suitable for holding water.
Can I paint my pots?
We strongly advise not to paint your pots. Doing so will void the warranty.
Still have questions?
Get in touch with our team directly or speak to one of our staff - info@thebalconygarden.uk